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Candle & Concrete Care

Candle Care

Our Wax 

We have tested all soy waxes available with one clear goal in mind - customer satisfaction through delivering a hot scent throw with each candle time after time.

Through the testing process we found some soy waxes made the candle look pretty (smooth creamy tops) but quite frankly they just didn't pass our scent throw standards.

Through this journey we have recently changed our formula and now use a new generation coconut wax blend which does include a percentage of soy wax.  The benefits tick the boxes on scent-throw, superficial as it sounds, appearance and a longer cleaner burn.  In keeping with our company goals, to be innovative and original, we believe we are offering our candle community here in NZ and further afield a point of difference.  

With that all in mind you still need to care for your candle to get the most from it so here's a few best practice tips that will ensure you get the most out of your candle purchase.  

Your first burn should take between 1 to 1.5 hours depending on the vessel you have purchased.  What is most important is that the burn time allows for the soy wax to melt to the sides of the vessel.  The reason this is important is that the soy wax has a burn memory and if you extinguish the flame before the wax has a chance to melt to the outer rim you will get a "tunnel" effect. This results in forever having a candle that does not burn to the outer edges and just burns a hole in the middle leaving precious scented soy wax unburnt and wasted.  Occasionally you may need to swirl your candle so the melted waxes encourages the outer edges to burn.  Always burn your candle so that the wax melts to the outer edges of the vessel. 

Never burn a candle for 15-30 minutes before going out, for example, as you will most certainly never be able to get a proper burn from your candle again. 

Don't burn your candle longer than 4 hours as the quality of the burn is never as good. The wax oils (fuel) and the wicks burning the candle are not designed to be burned for longer than this period. 


Generally we use wooden wicks in our Soho range and cotton braided wicks in our Classic glass range.   These wicks are specifically chosen to power the wax that we use in order to get a very good scent throw when your candle is burning.

Whilst the wooden wick may take a little time to ignite it will never not light. Generally the wooden wick self-trims itself and maintenance of trimming the wick is not required.   

When burning cotton braided wicks ensure that the wick is trimmed to about 7mm or 1/4 inch so that you enjoy a clean burn. Likewise, you may find that the wick has mushroomed and is quite black so make sure this is removed before relighting the candle.  Be careful not to cut your wick too close to the wax as your candle may have trouble powering up to melt the wax. 

Smoke around the top of the vessel is not uncommon. This occurs because the flame may be high or the fragrance oil is burning, or your candle has been burning for a few hours.  It is not harmful and does not affect the effectiveness of the candle.  To remove use a wet cloth or a micro-fibre cloth to wipe away any excess soot.  To reduce the sooty build-up make sure you nip off the wick before lighting. 

Handling your Candle

As we use up-cycled bottles of various thickness be wary of picking up the candles while they are burning. If you must pick it up do so from the bottom of the candle vessel where it is cooler.  It's not recommended to have candles burning unattended, near drapes or where children may be tempted to touch them. 

Reusing your Vessel

Soy wax can easily be removed from the vessels so you can use your vessel for something useful.  You can do either of the following: 

Pop in the freezer for an hour or so, remove from freezer and with a butter knife break up the frozen wax.  It comes out pretty easily and then when the vessel is at room temperature wash with warm soapy water.  Never pour boiling water into your concrete vessel as this will most likely crack the concrete.  

Hairline Cracks in Concrete

Occasionally hairline cracking may occur with your concrete vessel. Concrete is prone to hairline cracking and we cannot guarantee this won't happen.  It won't affect the way your candle burns.   Should your candle crack severely we will happily provide you with a replacement vessel but please contact us in the first instance if you experience problems.

Caring for Concrete

Concrete plates, concrete vessels or concrete mats have been sealed with a water-based protective sealer. However, with washing and use over time this will deplete. To get the most from your concrete product don't wash repeatedly and please don't place in the dishwasher. Note, lemon juice, red wine and oily foods may stain the concrete plates or mats. Ideally placing cooking paper on the bottom of the concrete will protect the surface from staining if you are serving up oily or wet foods.